Privacy Policy

At The Cotswold Companion, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our travel itinerary services and concierge offerings in the Cotswolds.

1. Who We Are

The Cotswold Companion ("we", "our", or "us") is a business based in the Cotswolds, UK, providing:

Customised travel itineraries for visitors
Concierge services for residents and second homeowners

For data protection purposes, we are the "data controller" of your personal data.

2. What Information We Collect

We may collect the following personal information when you use our services:

a. Personal Identification Details:

Full name
Email address
Phone number
Postal address

b. Travel & Service Preferences:

Travel dates and accommodation details
Personal interests (e.g., dining, wellness, outdoor activities)
Special requirements (e.g., mobility, dietary needs)

c. Payment Information:

Billing address
Limited payment data (processed securely via third-party payment providers)

d. Communication Records:

Emails, messages, and feedback
Phone call summaries (where applicable)

3. How We Use Your Information

We use your information to:

Deliver tailored travel itineraries and concierge services
Communicate with you about bookings or service requests
Personalise your experience with our business
Improve our services based on your feedback
Comply with legal obligations

We do not sell or share your data with third parties for marketing purposes.

4. Sharing Your Information

We only share your data when necessary and with trusted third parties such as:

Local service providers (e.g., restaurants, hotels, drivers), only as needed to fulfil your requests
Payment processors
Legal authorities, if required by law

All partners are required to comply with UK data protection laws.

5. Data Storage & Security

We store your data securely using encrypted systems and only retain it for as long as necessary to provide our services or comply with legal requirements.

We regularly review our data handling processes to ensure your information remains safe.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at:
📧 [thecotswoldcompanion@gmail.com]
📞 [+44 7584 741521]

7. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience and gather anonymous usage statistics. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website with the effective date at the top.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please get in touch:

The Cotswold Companion